FAQ
Find answers to common questions about shopping, orders, shipping, and exchanges.
Orders & Shopping
How do I place an order?
Browse our collections, choose your size, add the item to your cart, and proceed to a secure checkout to complete payment.
Can I modify or cancel my order?
Please contact us as soon as possible at support@atraa.in or +91 70605 19630. Once an order has been packed or shipped, it can no longer be modified or cancelled.
What sizes are available?
Our styles are available in sizes XS, S, M, L and XL.
Do you have a size guide?
Size details are listed on each product page. If you're unsure about a fit, reach out to us and we'll be happy to help.
Payment & Pricing
What payment methods do you accept?
We accept all major payment methods through Razorpay, including credit/debit cards, UPI, net banking and wallets.
Is it safe to pay online?
Yes. All transactions are processed over secure, encrypted (SSL) connections through our trusted payment partner Razorpay.
Do you offer any discounts or coupons?
Yes! New customers can enjoy 10% off their first order with code ATRAA10 at checkout. Watch this space for seasonal offers.
What is your pricing policy?
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
Shipping & Delivery
What are your shipping charges?
We offer free shipping on all orders across India.
How long does delivery take?
Standard delivery takes 3-7 business days depending on your location.
Do you deliver internationally?
Currently we deliver within India only.
Can I track my order?
Yes. You'll receive SMS & email notifications with real-time tracking updates and delivery confirmation.
Exchanges
What is your exchange policy?
We offer exchanges within 7 days of delivery for sizing or colour issues. We only offer exchanges - no refunds or returns.
How do I initiate an exchange?
Contact support within 7 days of delivery. Once approved, send back the original item with its tags and you'll receive your replacement within 2-3 days.
Can I exchange for a different size or colour?
Yes. Exchange shipping is free for defective items; for size or colour changes, return shipping is borne by the customer.
Do you offer refunds?
We do not offer refunds or returns - only exchanges, as per our exchange policy.
Account & Support
Do I need to create an account to shop?
No - you can check out as a guest. Creating an account simply makes it easier to track orders and check out faster next time.
How can I contact customer support?
Email support@atraa.in, call +91 70605 19630, or message us on Instagram @atraa.in.
How do I update my account information?
Log in to your account and update your details in your account settings at any time.