Terms and Conditions
Welcome to Atraa. These Terms and Conditions ("Terms") govern your access to and use of the Atraa website and your purchase of products from us. By using our website or placing an order, you agree to these Terms. Please read them carefully.
1. About us
Atraa is a homegrown women's wear label. Our office is at HD-033, WeWork Vi-John Tower, 393, Phase III, Udyog Vihar, Sector 19, Gurugram, Haryana 122015. You can contact us at support@atraa.in or +91 70605 19630.
2. Eligibility
You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian, to place an order with us.
3. Products and pricing
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We make every effort to display product colours, details and descriptions accurately, however slight variations may occur due to screen settings and photography. We reserve the right to update prices, descriptions and availability at any time without prior notice.
4. Orders and acceptance
Your order is an offer to purchase. Once you place an order you will receive a confirmation email. We reserve the right to accept, decline or cancel any order, including in cases of suspected fraud, pricing errors or unavailability of stock. Where payment has been made for an order we cancel, it will be refunded.
5. Payments
Payments are processed securely through trusted third-party payment gateways, including PayU. We do not store your card or banking details. By completing a purchase you confirm that the payment information provided is valid and belongs to you.
6. Shipping and delivery
Estimated delivery timelines and shipping details are set out on our Shipping and Returns page. Estimated delivery is typically 4 to 12 days. Timelines are indicative and may vary due to factors beyond our control.
7. Returns, exchanges and refunds
Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms.
8. Intellectual property
All content on this website, including images, text, logos and designs, is owned by or licensed to Atraa and is protected by applicable intellectual property laws. You may not use, reproduce or distribute any content without our prior written permission.
9. Acceptable use
You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose.
10. Limitation of liability
To the maximum extent permitted by law, Atraa shall not be liable for any indirect or consequential loss arising from the use of our website or products. Our total liability shall not exceed the value of the product purchased.
11. Governing law and jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
12. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page.
13. Contact us
For any questions about these Terms, please contact us at support@atraa.in.