Refund Policy

At Atraa we want you to love what you wear. If something is not quite right, here is how our returns, exchanges and refunds work. This Refund Policy should be read together with our Terms and Conditions.

1. Return and exchange window

You may request a return or exchange within 7 days of delivery.

2. Condition of items

To be eligible, items must be unused, unwashed and unworn, with all original tags and packaging intact. Items that are damaged through use, altered, or returned without tags are not eligible for a return or exchange.

3. How to request a return or exchange

Email us at support@atraa.in with your order number and the reason for the return. For damaged, defective or incorrect items, please include photographs so we can resolve it quickly.

4. Exchanges

We offer easy exchanges within 7 days, subject to stock availability. If your preferred size or style is unavailable, we will process a refund instead.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method, through our payment gateway (including PayU), within 7 to 10 business days. Your bank or card issuer may take a few additional days to reflect the amount.

6. Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery and we will arrange a replacement or a full refund at no additional cost to you.

7. Shipping charges

Shipping charges, if any, are non-refundable except where the return is due to a damaged, defective or incorrect item.

8. Order cancellations

Orders can be cancelled before dispatch by contacting us at support@atraa.in. Once an order has been dispatched it cannot be cancelled, but you may return it in line with this policy.

9. Contact us

For any questions about returns or refunds, reach us at support@atraa.in or write to us at HD-033, WeWork Vi-John Tower, 393, Phase III, Udyog Vihar, Sector 19, Gurugram, Haryana 122015.